Frequently Asked Questions
MY SUBSCRIPTION BOX
When Can I Expect my Monthly Subscription?
Once customer payment has been successfully received, boxes will be packed and ready for shipping within 15 days of that payment. All our orders are shipped by USPS. You will receive an email when your item ships. We trust that your items arrive safely. However, if any damage is found, please email us at info@customdelicatejewelsandgifts.com within 48 hours of receiving your order. And we will help you file a claim with USPS.
Can I use a PRE-Paid CARD for my subscription?
Prepaid cards are not eligible for recurring payments, which are required for our subscriptions. To avoid payment issues, please use a credit or debit card that supports recurring payments.
Can I Cancel My Subscription at any time?
We will be sad to see you go! If you’d like to cancel, just follow these quick steps: Log in to the Delicate Jewels Gifts and Jewelry website.
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Click your member profile at the top of the site.
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Click My Subscriptions in the drop-down menu.
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Click the More Actions arrow next to your plan.
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Click Cancel Subscription.
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Click Yes, Cancel to confirm.
If you run into any trouble with cancellation, please feel free to email info@customdelicatejewelsandgifts.com with your request and the subscription plan you’d like to cancel. I’m here to help and will take care of it for you.
What if I would like a Refund for my Subscription Box?
Subscriptions are non-returnable. But you can cancel your subscriptions at any time following the procedure for cancelling posted above. Cancellation requests must be received 14 days before your billing date to avoid charges for the next month. If a payment fails due to an invalid or detached payment method (e.g. due to technical errors) you must update your payment method promptly. We may attempt to reprocess the payment before suspending your subscription.
How do I Update My Subscription Information?
To update your account information, such as address or payment information, log in to your Member page on the Delicate Jewels Gifts and Jewelry website. Select Account Settings and enter your new information. Don't forget to click the Update Info button.
​Note: To update your tee-shirt size, contact us at info@customdelicatejewelsandgifts.com. Please include along with your name, your current plan, and your new T-shirt size. The new tee-shirt size must be updated by the 5th of the month to be included in the current monthly subscription shipping date.
MY PRODUCTS
Shipping, Returns, & Refund Policy
Shipping
Once customer payment has been successfully received, your product will ship within 15 days of that payment. All our orders are shipped by USPS. You will receive an email when your item ships, we trust that your items arrive safely. Please check all items for possible shipping damage upon receipt of your order. If any damage is found, please email us at info@customdelicatejewelsandgifts.com within 48 hours of receiving your order. And
we will help you file a claim with USPS.
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Returns & Refunds
We want you to love your purchase! If for any reason you are not satisfied with your product, please email info@customdelicatejewelsandgifts.com for returns instructions. We accept returns of unused items within 30 days of purchase, with the original receipt. The amount of your purchase will be refunded within 3 to 5 business days.
PLEASE NOTE: subscription boxes, custom orders, special-order merchandise, sale, and personalized items are not returnable.
How do I handle Payment Disputes?
If you experience issues with payments, such as failed charges or detached payment methods, please contact info@customdelicatejewelsandgifts.com within 30 days. You agree to allow us a reasonable opportunity to resolve the issue (e.g. reattaching payment methods or processing refunds) before initiating a dispute with your bank or payment provider (e.g., Wix payment). Refunds for failed transactions due to technical errors will be processed to your original payment method within 5-10 business days, subject to Wix Payments terms.