U-Paint- It Box

Shipping

Need an item expedited? Please contact us at info@customdelicatejewelsandgifts.com, and we will love to help you with your request. All our orders are shipped by USPS. You will receive an email when your item ships, we trust that your items arrive safely. Please check all items for possible shipping damage upon receipt of your order. If any damage is found, please email us at info@customdelicatejewelsandgifts.com within 48 hours of receiving your order. And we will help you file a claim with USPS.

Returns

We want you to love your purchase! If for any reason, please email  info@customdelicatejewelsandgifts.com for returns instructions. We accept returns of unused items within 30 days of purchase, with the original receipt. The amount of your purchase will be refunded, minus shipping charges in accordance with our Refund Policy (see below). PLEASE NOTE: subscriptions, custom orders, special-order merchandise, sale, and personalized items are not returnable.

Canceling Your Subscription Boxes, Kids U-Paint-It Kits

We will be sad to see you go! To cancel your subscription please visit                                                and fill out the cancellation form. You can also update your payment method, billing, shipping address and box/t-shirt sizing through this link Cancellation requests must be received 14 days before your billing date, or you will be charged the following month. F payment fails due to an invalid payment method; we may attempt to reprocess the payment or suspend your subscription until a valid payment method is provided.

Refund Policy

We want you to be excited about your purchase and subscription box This Refund Policy outlines our process for refunds and payment disputes, including issues with recurring payments.

Returns for Physical Products

If you are not satisfied with a physical product, you may return unused items within 30 days of purchase for a refund minus shipping charges. Please email: info@customdelicatejewelsandgifts.com. For return instructions, you must provide the original receipt. NOTE: subscriptions, custom orders, special-order merchandise and personalized items are not returnable.

Refunds for Subscriptions

Subscriptions are non-returnable. But you can cancel your subscriptions at any time at:                                                            Cancellation requests must be received 14 days before your billing date to avoid charges for the next month. If a payment fails due to an invalid or detached payment method (e.g. due to technical errors) you must update your payment method promptly.  We may attempt to reprocess the payment before suspending your subscription

Payment Disputes

If you experience issues with payments, such as failed charges or detached payment methods, please contact info@customdelicatejewelsandgifts.com within 30 days. You agree to allow us a reasonable opportunity to resolve the issue (e.g. reattaching payment methods or processing refunds) before initiating a dispute with your bank or payment provider (e.g., Wix payment). Refunds for failed transactions due to technical errors will be processed to your original payment method within 5-10 business days, subject to Wix Payments terms      

Contact Us

For Refund or payment questions email: info@customdelicatejewelsandgifts.com or call 443-986-4633. We’re here to help.